BULLETIN: 51-650.0

EFFECTIVE: July 2010

Service Policy

Owners of Magnetrol controls may request the return of

a control or any part of a control for complete rebuilding

or replacement. They will be rebuilt or replaced promptly.

Controls returned under our service policy must be

returned by prepaid transportation. Magnetrol will repair

or replace the control at no cost to the purchaser (or

owner) other than transportation if:

1. Returned within the warranty period; and

2. The factory inspection finds the cause of the claim to

be covered under the warranty.

If the trouble is the result of conditions beyond our

control; or, is NOT covered by the warranty, there will be

charges for labor and the parts required to rebuild or

replace the equipment.

In some cases it may be expedient to ship replacement

parts; or, in extreme cases a complete new control, to

replace the original equipment before it is returned. If this

is desired, notify the factory of both the model and serial

numbers of the control to be replaced. In such cases, credit

for the materials returned will be determined on the basis

of the applicability of our warranty.

No claims for misapplication, labor, direct or consequential

damage will be allowed.

Return Material Procedure

So that we may efficiently process any materials that

are returned, it is essential that a “Return Material

Authorization” (RMA) number be obtained from the

factory prior to the material’s return. This is available

through Magnetrol’s local representative or by contacting

the factory. Please supply the following information:

1. Company Name

2. Description of Material

3. Serial Number

4. Reason for Return

5. Application

Any unit that was used in a process must be properly

cleaned in accordance with OSHA standards, before it is

returned to the factory.

A Material Safety Data Sheet (MSDS) must accompany

material that was used in any media.

All shipments returned to the factory must be by prepaid

transportation.

All replacements will be shipped F.O.B. factory.

ASSURED QUALITY & SERVICE COST LESS

• ANSI/ISA-84.00.01-2004 Part 3 (IEC 61511-3Mod)

“Functional Safety: Safety Instrumented Systems for the

Process Industry Sector–Part 3 Guidance for the

Determination of the Required Safety Integrity Levels–

Informative”

• ANSI/ISA-TR84.00.04 Part 1 (IEC 61511 Mod)

“Guideline on the Implementation of ANSI/ISA-

84.00.01-2004”

Disclaimer

The SIL values in this document are based on an FMEDA analysis using exida’s SILVER Tool. Magnetrol accepts

no liability whatsoever for the use of these numbers of for the correctness of the standards on which the general

calculation methods are based.

References

• ANSI/ISA-84.00.01-2004 Part 1 (IEC 61511-1Mod)

“Functional Safety: Safety Instrumented Systems for

the Process Industry Sector–Part 1 Hardware and

Software Requirements”

• ANSI/ISA-84.00.01-2004 Part 2 (IEC 61511-2Mod)

“Functional Safety: Safety Instrumented Systems for

the Process Industry Sector–Part 2 Guidelines for the

Application of ANSI/ISA84.00.01-2004 Part 1 (IEC

61511-1 Mod)–Informative”

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