Panasonic Corporation Electromechanical Control Business Division

industrial.panasonic.com/ac/e/

Requests to customers

Panasonic Corporation 2020

Disclaimers

We will not accept any quality guarantee, liability for damages and other claims for any reason, if you use it under specific conditions without prior

consent to individual specifications. Regarding damage to life/ body/property including third party (including reasonable attorney/lawsuit costs)

caused by the use of our products under specific conditions by you or a third party including your customer, in addition to being responsible for

resolution, we ask you to agree that Panasonic Corporation/affiliates and the executives/employees/agents(hereinafter referred to as Panasonic

Corporation) are protected, and not make us to incur cost and liability and do not claim damages to us. "Our affiliated company" means a company

in which Panasonic Corporation directly or indirectly holds a majority of voting rights, or a company that directly or indirectly holds a majority of voting

rights of Panasonic Corporation, and a company whose majority of voting rights are held directly or indirectly by the holder who has the majority of

voting rights of Panasonic Corporation directly or indirectly.

Acceptance inspection

In connection with the products you have purchased from us or with the products delivered to your premises, please perform an acceptance

inspection with all due speed and, in connection with the handling of our products both before and during the acceptance inspection, please give full

consideration to the control and preservation of our products.

Warranty period

Unless otherwise stipulated by both parties, the warranty period of our products is one year after the purchase by you or after their delivery to the

location specified by you. However, the period for soldering and mounting our products on substrates shall not exceed 6 months at the maximum,

after purchase or after delivery to your designated location, under the storage conditions specified separately.

Scope of warranty

In the event that Panasonic Corporation confirms any failures or

defects of the products by reasons solely attributable to Panasonic

Corporation during the warranty period, Panasonic Corporation shall

supply the replacements of the products, parts or replace and/or repair

the defective portion by free of charge at the location where the

products were purchased or delivered to your premises as soon as

possible.

However, the following failures and defects are not covered by the

warranty and we are not responsible for such failures and defects.

1) When the failure or defect was caused by a specification, standard,

handling method, etc. which was specified by you.

2) When the failure or defect was caused after purchase or delivery to

your premises by an alteration in construction, performance,

specification, etc. which did not involve us.

3) When the failure or defect was caused by a phenomenon that could

not be predicted by the technology at purchasing or contracted time.

4) When the use of our Products deviated from the scope of the

conditions and environment set forth in the catalogs and

specifications.

5) When, after our Products were incorporated into your products or

equipment for use, damage resulted which could have been avoided

if your products or equipment had been equipped with the functions,

construction, etc. the provision of which is accepted practice in the

industry.

6) When the failure or defect was caused by a natural disaster or other

force majeure.

The above terms and conditions shall not cover any induced damages

by the failure or defects of the products, and not cover your production

items which are produced or fabricated by using the products, or are

re-mounted after disassembly or removal from mounting substrates. In

any case, our responsibility for compensation is limited to the amount

paid for the products.

ANCTB124E 202006

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