User-Based Licensing User Guide

Document ID: 102516_1.1_00_en

Version 1.1

Diagnose licensing issues with user-based licensing error codes

4. Diagnose licensing issues with user-

based licensing error codes

Arm software products enabled by user-based licensing might report errors. Each error related to

user-based licensing has a corresponding unique error code as described in the following sections.

Error codes allow you to troubleshoot a problem with your license. Using the various error codes

and their descriptions, you can quickly determine a solution for your licensing problem.

When contacting Arm support, include the output of armlm inspect from your

console.

4.1 100 - No license found

License information for your application could not be found. License information for other products

might also be present.

You must activate your product using the information that was sent to you.

If you did not receive the instructions, then contact your license administrator or support

representative for information.

4.2 101 - Product activation conflict

Product activation conflict detected when renewing licenses in your local storage.

A license for another Arm software product with overlapping capabilities is present in the local

storage. This overlap can happen when the license definition is updated by Arm and now conflicts

with the product that you activated.

To resolve this error, contact your support representatives.

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