User-Based Licensing User Guide

Document ID: 102516_1.1_00_en

Version 1.1

Diagnose licensing issues with user-based licensing error codes

4.3 200 - Expired cached license

The cached license information expiry date for the license has elapsed and could not be refreshed

from the license server. This error occurs when the network requirements are not met for the

preceding 30 days.

To resolve this error, ensure that you meet the network requirements and restart your Arm-licensed

product.

For license key users, if your device cannot meet the network requirements, you can activate the

license using another networked device. For details see Activating on a device which cannot meet

the network requirements.

4.4 201 - Support and maintenance contract expired

You cannot use this specific version of the Arm software product because your support and

maintenance entitlement has expired.

To resolve this error, renew your support and maintenance contract through your usual sales

channel.

4.5 202 - Expired license

You can no longer use the Arm software product because the associated product entitlement has

expired.

To resolve this error, renew your product entitlement through your usual sales channel.

4.6 300 - Corrupted license

The cached license information on your workstation is corrupted or has been tampered with.

This issue is caused when the licensing information that is cached on your workstation is corrupted.

The licensing file can also be corrupted if unauthorized editing of the license file is attempted.

To resolve this issue, reactivate your product.

If reactivating your product does not solve your issue, then contact your license administrator or

support representative.

Copyright © 2022 Arm Limited (or its affiliates). All rights reserved.

Non-Confidential

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