BULLETIN: 51-624.1

EFFECTIVE: March 2011

SUPERSEDES: June 1999

PRODUCT WARRANTY

All Magnetrol electronic and ultrasonic level and flow con-

trols are warranted free of defects in materials or workman-

ship for one full year from the date of original factory ship-

ment.

If returned within the warranty period; and, upon factory

inspection of the control, the cause of the claim is

determined to be covered under the warranty; then,

Magnetrol will repair or replace the control at no cost to the

purchaser (or owner) other than transportation.

Magnetrol shall not be liable for misapplication, labor

claims, direct or consequential damage or expense arising

from the installation or use of equipment. There are no other

warranties expressed or implied, except special written

warranties covering some Magnetrol products.

QUALITY ASSURANCE

The quality assurance system in place at

Magnetrol guarantees the highest level of

quality throughout the company. Magnetrol

is committed to providing full customer

satisfaction both in quality products and

quality service.

The Magnetrol quality assurance system is registered to

ISO 9001 affirming its commitment to known international

quality standards providing the strongest assurance of

product/service quality available.

IMPORTANT

SERVICE POLICY

Owners of Magnetrol may request the return of a control or

any part of a control for complete rebuilding or replacement.

They will be rebuilt or replaced promptly. Controls returned

under our service policy must be returned by Prepaid trans-

portation. Magnetrol will repair or replace the control at no

cost to the purchaser (or owner) other than transportation if:

1. Returned within the warranty period; and

2. The factory inspection finds the cause of the claim to

be covered under the warranty.

If the trouble is the result of conditions beyond our control;

or, is NOT covered by the warranty, there will be charges for

labor and the parts required to rebuild or replace the equip-

ment.

In some cases it may be expedient to ship replacement

parts; or, in extreme cases a complete new control, to

replace the original equipment before it is returned. If this is

desired, notify the factory of both the model and serial num-

bers of the control to be replaced. In such cases, credit for

the materials returned will be determined on the basis of the

applicability of our warranty.

No claims for misapplication, labor, direct or consequential

damage will be allowed.

RETURN MATERIAL PROCEDURE

So that we may efficiently process any materials that are

returned, it is essential that a “Return Material Authorization”

(RMA) number be obtained from the factory, prior to the

material’s return. This is available through a Magnetrol local

representative or by contacting the factory. Please supply

the following information:

1. Company Name

2. Description of Material

3. Serial Number

4. Reason for Return

5. Application

Any unit that was used in a process must be properly

cleaned in accordance with OSHA standards, before it is

returned to the factory.

A Material Safety Data Sheet (MSDS) must accompany

material that was used in any media.

All shipments returned to the factory must be by prepaid

transportation.

All replacements will be shipped F.O.B. factory.

NOTE: See Electrostatic Discharge Handling Procedure on

page 6.

ASSURED QUALITY & SERVICE COST LESS

5300 Belmont Road • Downers Grove, Illinois 60515-4499 • 630-969-4000 • Fax 630-969-9489 • www.magnetrol.com

145 Jardin Drive, Units 1 & 2 • Concord, Ontario Canada L4K 1X7 • 905-738-9600 • Fax 905-738-1306

Heikensstraat 6 • B 9240 Zele, Belgium • 052 45.11.11 • Fax 052 45.09.93

Regent Business Ctr., Jubilee Rd. • Burgess Hill, Sussex RH15 9TL U.K. • 01444-871313 • Fax 01444-871317

Copyright © 2011 Magnetrol International, Incorporated. All rights reserved. Printed in the USA.