BULLETIN: 50-604.3

EFFECTIVE: May 2004

SUPERSEDES: March 1999

5300 Belmont Road • Downers Grove, Illinois 60515-4499 • 630-969-4000 • Fax 630-969-9489 • www.magnetrol.com

145 Jardin Drive, Units 1 & 2 • Concord, Ontario Canada L4K 1X7 • 905-738-9600 • Fax 905-738-1306

Heikensstraat 6 • B 9240 Zele, Belgium • 052 45.11.11 • Fax 052 45.09.93

Regent Business Ctr., Jubilee Rd. • Burgess Hill, Sussex RH15 9TL U.K. • 01444-871313 • Fax 01444-871317

5300 Belmont Road • Downers Grove, Illinois 60515-4499 • 630-969-4028 • Fax 630-969-9489 • www.sticontrols.com

Copyright © 2007 Magnetrol International, Incorporated. All rights reserved. Printed in the USA.

Service Policy

Owners of Magnetrol/STI controls may request the

return of a control or any part of a control for complete

rebuilding or replacement. They will be rebuilt or replaced

promptly. Controls returned under our service policy

must

be

returned

by

prepaid

transportation.

Magnetrol/STI will repair or replace the control at no cost

to the purchaser (or owner) other than transportation if:

1. Returned within the warranty period; and

2. The factory inspection finds the cause of the claim to

be covered under the warranty.

If the trouble is the result of conditions beyond our con-

trol; or, is NOT covered by the warranty, there will be

charges for labor and the parts required to rebuild or

replace the equipment.

In some cases it may be expedient to ship replacement

parts; or, in extreme cases a complete new control, to

replace the original equipment before it is returned. If this

is desired, notify the factory of both the model and serial

numbers of the control to be replaced. In such cases, credit

for the materials returned will be determined on the basis

of the applicability of our warranty.

No claims for misapplication, labor, direct or consequen-

tial damage will be allowed.

Return Material Procedure

So that we may efficiently process any materials that are

returned, it is essential that a “Return Material

Authorization” (RMA) number be obtained from the fac-

tory, prior to the material's return. This is available

through Magnetrol’s local representative or by contacting

the factory. Please supply the following information:

1. Company Name

2. Description of Material

3. Serial Number

4. Reason for Return

5. Application

Any unit that was used in a process must be properly

cleaned in accordance with OSHA standards, before it is

returned to the factory.

A Material Safety Data Sheet (MSDS) must accompany

material that was used in any media.

All shipments returned to the factory must be by prepaid

transportation.

All replacements will be shipped F.O.B. factory.

NOTE: See Electrostatic Discharge Handling Procedure

on page 9.

ASSURED QUALITY & SERVICE COST LESS

Teflon® is a registered trademark of DuPont.